The role:
Working in a team and as an individual you will provide on-site and remote level 2 technical support, incident management and request fulfilment to the Hospital and Health Services in one or more technical domains to meet service level agreements;

• End User Computing
• Servers
• Networks and Unified Communications

For a full description on these domains, please see the role description attached under appendix 1.

As the Senior Technology Officer, you will demonstrate:

• Technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
• Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

You will enjoy a variety of benefits eHealth Queensland has to offer, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

Talent Pool information/ Your Application:
Please provide the following information to the panel to assess your suitability:

• The talent pool will be reviewed regularly, and you may be asked to update your information.
• Your current CV or resume.
• Please fill out Questionnaire with this application, confirming your preferred work location/s, along with some brief information on your work history, why you want this job and current immunisation status.
• Whilst you may submit your details to the Talent Pool, when an opportunity arises you may still need to enter a formal submission via the Smart Jobs website. Submitting your details to the Talent Pool does not constitute a formal application for any role and your application will expire when the Talent Pool closes.

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