Job Role: Front of House in LondonHours: Monday to Friday 9.30 am - 5.30 pm with the possibility of working a Saturday to be agreed upon in advance.Salary: Up to £28,000 with quarterly bonuses to be agreed on performance reviews.Job DescriptionThis boutique clinic is run by a very well-respected aesthetic nurse within the world of cosmetic medicine. Having originally trained as a Registered Nurse they now specialise in the field of Medical Aesthetics, practising only in Non-surgical treatments for the last 20 years.As a long-term aesthetic practitioner, they are passionate about the field and are very involved within the community, speaking regularly at conferences regarding experience within the sector alongside being a member of the BACN and have proud involvement in an editorial panel within a nursing journal.Our clinic is looking for an exceptional Front of House member to join their friendly, outstanding team. The role is on a full-time basis at their prestige clinic in London. The ideal candidate will have a passion for skincare, state-of-the-art treatments, aesthetics and exceptional customer service.Ideally, you will possess experience as a Front of House person and looking for full-time employment. Within this role, you will have enthusiasm, positive energy and a passion for skincare and aesthetics with the future possibility of further training within the industry.Applicants should have:5* customer service skills.Excellent presentation.Excellent telephone manners.Ability to work on multiple projects.Flexible and able to think outside of the box.Good with numbers and problem-solving.Excellent communication skills.An interest in learning new skills.Preferable 2 years experience as Front of House and a valid permit to work in the UK.Daily Responsibilities: Managing busy clinics diary and ensuring the smooth running of all appointments, maintaining a well run and organised reception area. Making, rescheduling, confirming, and cancelling appointments, to maximise the business opening hours. Processing payments in multiple formats. Managing the clinic emails promptly for all client enquiries. Managing the phone lines in a polite manner and having confidence in the knowledge of skin and the related skin products. Meeting and greeting clients with refreshments and clock room service. Stock control management, reconciling stock, ordering stock, uploading stock on the system, and responsible for stock numbers. Providing immediate knowledge and advice on treatments. Providing retail product advice, understanding and have confidence in product ingredient. Manage client feedback including treatment reaction, product reaction, and the overall customer journey. End of day banking, managing cash, card, and online payments. Resolving any issues and balancing the end of day.Benefits include:Free or heavily discounted prices on treatments.20 days holiday plus Bank Holiday closure.Staff rates on skincare products.Commission pay structure to be agreed on retail goods.For further information or to apply for this Front of House Role please contact: [email protected] or 07734 203 105