Customer Service Medical Rep needs 2 years experience in a customer service support role is requiredCustomer Service Medical Rep requires:Ø Possible COVID-19 vaccine mandate.Ø Knowledge in medical terminologyØ Customer service support role is requiredØ Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.Ø Proficient interpersonal and organizational skillsØ Independent, Sound decision-making and problem-solving skillsØ Must be able to work in an independent and creative manner.Ø Self-motivated and able to manage multiple tasks and set priorities.Ø Effective time management skillsØ Excellent oral and written communication skillsØ Strong interpersonal and organizational skill Customer Service Medical Rep duties;Ø Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education.Ø Conduct educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate.Ø Reach out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.Ø Manage system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.Ø Facilitate research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiriesØ Work overtime as needed