The role 

Reporting directly to the Principal Information Management Officer, you will be at the forefront of supporting the Department of Health's Records Management System (eDRMS). Your role involves providing direct user support or via a helpdesk approach, while also contributing to the enhancement of system security and configuration. Additionally, you will test system changes and collaborate with various business sectors within the Department to ensure eDRMS serves as a pivotal tool for empowering efficient records and information management. This is an exhilarating opportunity to make a tangible impact in optimising our organisational workflows.

The successful person

You will have demonstrated:

• Expertise in configuring and administering Content Manager or similar systems.
• Experience in managing technical service desks to achieve service delivery targets and meet agreed service levels.
• Experience in creating comprehensive test cases and plans to ensure thorough testing of system modifications, including diagnosing and resolving incidents effectively.
• Proficiency in utilizing or capable of developing linked dataset reporting with Power BI, and integrating with the Microsoft 365 Suite.

About us

The Department of Health is responsible for the overall management of the public health system in Queensland.  We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace.  Working at the Department of Health is about making a difference.

The Corporate Services Division provides vital business, corporate, and operational support to the Department of Health and the wider Queensland public health system. Our responsibilities include budgeting, financial reporting, human resources, knowledge management, legal services, and facilities management. We also oversee system-wide industrial relations activities, major capital projects, and other corporate functions to ensure efficient healthcare administration.

Benefits

• A fast-paced, challenging and supportive environment
• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

How to apply

To apply for this opportunity:

• Please submit your resume (including the details of two referees), and
• A cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.