About us: 

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services. Our values were developed by our staff, patients, and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.

About you: 

You are an Administration Officer with extensive experience and knowledge of general office and administration duties, preferably within a Health Care environment, including the ability to coordinate bookings (clinical appointments, waiting list management, scheduling, and meeting outcome targets) and to ensure the delivery of a high quality of data accuracy. You have demonstrated skills and knowledge in the use of computerised information systems, word processing application, data entry and the ability to acquire knowledge in the digital hospital programs and the ability to support and utilise reporting tools and the ability to interpret billing process and high-level written communication skills and interpersonal skills with the ability to consult and negotiate with clients and staff at all levels of the organisation including applying culturally sensitive and appropriate communication skills with First Nations people.

Your opportunity: 

This administration role manages patient referrals, clinic appointments, and the electronic waiting lists in accordance with Queensland Health policies while maintaining a high level of customer service, demonstrating empathy, patience, and understanding. This position provides, develops, and maintains an efficient, effective, and confidential administrative and clerical support service to the Paediatrics team.

Your role: 

• Effectively function in a team environment of administrative officers, reporting through the Administration Team Leader, Manager ABSI up to the Divisional Director of Division of Integrated Medicine and Child Youth Services.
• Operate with a high level of autonomy to achieve work targets with limited supervision and contribute to the team goals in a changing environment.
• Exercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken and ensuring work is completed within designated timeframes.
• Respond to inquiries from internal and external clients, researching systems capabilities, and determining if customers' requests can be met as well as ensuring confidentiality is maintained as per the Code of Conduct.
• Maintain patient administration information to ensure data and related activity is accurate and complete and transfer information into Hospital Base Corporate Information System (HBCIS), Electronic Medical Record (ieMR), Smart Referrals, Enterprise Scheduling Manager (ESM) and Medi Records billing (including Qld provider and Medicare PRODA, and Private Health Insurance checks).
• Manage internal referrals, Smart referrals, waitlists, and organise appointments for patients by obtaining accurate patient details and scheduling appointments to ensure compliance with clinician specifications, including numbers and priorities and the provision of information to patients regarding appointment details.

As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:

• Generous superannuation
• Salary packaging
• Annual incremental increases
• Career training and development
• Flexible work arrangements
• Wellness programs

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

For more information about this role, please refer to the attached Role Description.

Why choose Cairns?

Choose Cairns for your next career move - YouTube ( https://www.youtube.com/watch?v=l0ShTVsxjVQ&feature=youtu.be )

You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland ( https://www.health.qld.gov.au/cairns_hinterland )