The ability to work extended and/or rotating shifts (24x7) as required is a condition of employment. Appropriate remuneration under the relevant Award will apply
The role:
As the Customer Service Officer, you will work in a team environment as well as an individual to ensure Key Performance Indicators (KPIs) are met. You will act a single point of contact that provides high quality customer service for all ICT services that eHealth Queensland offers.
Other Key Responsibilities include:
Are you right for this role?
To be successful as a Customer Service Officer you will demonstrate the ability to quickly learn Service Now and other ITIL service management tools and processes. You will show experience in delivering high quality customer service and providing front line support to customers.
You will be able to demonstrate your ability to work as an individual and as a team member to meet KPIs by monitoring your own performance through the incident/ request tracking systems.
About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
Talent Pool information/ Your Application:
Please provide the following information to the panel to assess your suitability:
Whilst you may submit your details to the Talent Pool, when an opportunity arises you may still need to enter a formal submission via the Smart Jobs website. Submitting your details to the Talent Pool does not constitute a formal application for any role and your application will expire when the Talent Pool closes.
This function is a supplement to smart jobs alert emails subscriptions.
Location: | Australia Queensland Brisbane Inner City |
Salary: | As per State Award AUD per year |
Work type: |
Locum Tenens
|
PLEASE! No enquiries from Recruitment Agencies or Headhunters. Only direct applications will be considered. |