Job overview

The Experience of Care team at University Hospital Southampton (UHS) are looking for a innovative and inspiring clinical leader to lead the Patient Experience agenda, an opportunity to drive change and ensure the patient's voice is an integral component of the care we give at UHS. We are looking for an experienced clinical leader with a focus and passion for patient experience.

The role will cover direct line leadership of voluntary services, the Macmillan Cancer and Information Support Centre,  Spiritual Care, Patient Support Hub, Patient Information, Patient Engagement, and Bereavement Care as well as providing oversight of quality projects that as a team we are involved in or are leading on. 

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression. 

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. 

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached. 

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on-site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

To provide expert clinical, professional and managerial leadership across the of Experience of Care team.

To be the nursing / allied health professional practice clinical lead, developing the practice and providing a strong visible clinical presence across the Trust.

Actively support the team objectives by developing services and leading projects to influence service redesign. To be accountable for all aspects of the quality agenda with regard to patients and staff experience, safety and outcome.

To work in partnership with the designated leads within THQ to ensure accountability on quality performance indicators. To lead on the Fundamentals of Care programme. 

Manage the patient experience and involvement team to deliver specialist support and advice to clinical services to plan, drive, and embed patient involvement within the trust’s improvement programmes, focusing on ensuring patients are involved throughout project lifecycles.

Person specification

Qualifications

Essential criteria

• NMC Register / HCPC Registration
• First degree or equivalent
• Masters or equivalent experience
• Specialist qualification

Knowledge and experience

Essential criteria

• Extensive experience of working within a clinical setting
• Leadership training
• Management training
• Extensive knowledge of National and Local NHS and N&M agenda
• Extensive experience in the acute healthcare setting in clinical leadership/clinical management position
• Evidence of advanced leadership qualities
• Formal and informal teaching experience
• Staff and resource management experience

Desirable criteria

• Understanding of specialist area

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together

Please be advised that this vacancy may close earlier than stated if large numbers of applications are received.

Due to the volume of applications we receive, we are unable to acknowledge receipt of your application. If you have not heard from us within four weeks of the closing date of this post, please presume that you have not been selected for interview.

Applicants from University Hospitals Southampton NHS Foundation Trust whose posts are considered to be ‘At Risk’ will be given prior consideration for this post

Our Trust runs the return to practice course each year for nurses who have been out of the profession and wish to return. To find out more please visit our website:

http://www.uhs.nhs.uk/WorkingHere/Typesofjob/Nurses/Returntonursing.aspx

http://www.discoversouthampton.co.uk/   Information on Southampton as a place to live and enjoy

https://www.uhs-vle.co.uk/   See what fantastic training and development we have on offer at UHS

http://www.youtube.com/user/SouthamptonHospitals learn about the Trust through visiting our YouTube channel 

Getting to Work

Application can be made for parking on site at UHS or through one of the park and ride schemes. This will be based on specific criteria to determine eligibility for site parking as this can be very limited.  UHS encourages staff to utilise other green methods of getting to work such as cycling or walking where possible. UHS is well connected through bus services to the city centre and other areas.

Please note that we will not accept any applications or queries via agencies, under any circumstances.

Our staff are positive about working at UHS and rate us above average compared to other NHS Trusts in the Staff Attitude Survey. We are rated strongly on a number of areas including teamwork, communication and engagement.

Equality remains at the centre of all Trust policy making, service delivery and employment practice with all employees being given equality of opportunity to develop, apply for promotion and have working arrangements that enable them to achieve a manageable work-life balance.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. The Trust also closely monitors recruitment activity, training and development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

As a service provider the Trust ensures equality of access and delivery of our services through the provision of interpreter services, facilities for the disabled and sensitivity for patients ethnic and religious differences and needs.

Relocating to Southampton

If you are thinking of moving to the Hampshire area, please find below a link to our website which offers guidance on finding accommodation:

http://www.uhs.nhs.uk/relocating-to-southampton

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.