Job Code: M494-KW-A(A45)Position: Branch ManagerSalary Package: RM3,500 - RM7,000Company Background: Aesthetic & General ClinicWorking Location:- Jelutong, Pulau Pinang- Bayan Lepas, Penang- Tanjung Tokong, PenangWorking Days: 5 working days (rest day on weekdays)Working Hours: 8am - 6pmBenefits:- Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical BenefitJob Descriptions:1. Leadership and Personnel Management:- Provide effective leadership and direction to clinic staff, fostering a positive work environment- Recruit, train and supervise clinical and administrative personnel- Conduct performance evaluations and implement professional development plans for staff members2. Operational Management:- Develop and implement operational policies and procedures to optimize clinic efficiency- Oversee day-to-day operations, including appointment scheduling, patient flow, and inventory management- Monitor performance and implement strategies to improve clinic performance3. Financial Management:- Develop and manage clinic's budget, ensuring financial sustainability and profitability- Monitor revenue and expenses, identify variances, and take corrective actions as needed- Implement cost-saving initiatives while maintaining quality standards4. Patient Care and Customer Service:- Ensure the delivery of high quality patient care in accordance with established standards and protocols- Address patient inquiries, concerns and complaints in a timely and professional manner- Implement strategies to enhance patient satisfaction and loyalty5. Regulatory Compliance:- Ensure compliance with healthcare regulations, accreditation standards, and industry best practices- Maintain accurate and up-to-date documentation, including patient records and regulatory filings- Stay informed about changes in healthcare laws and regulations and implement necessary adjustments6. Collaboration and Communication:- Collaborate with medical staff, administrative teams and external stakeholders to achieve organizational goals- Facilitate effective communication within the clinic and with external partners, such as insurers and suppliers- Participate in meetings, committees, and other activities to promote teamwork and continuous improvementJob Requirements:- Bachelor's Degree in Healthcare Administration / Business Administration / any related field (Master's Degree is preferred)- Proven working experience in healthcare management, with a minimum of 2 years managerial role- Strong leadership, interpersonal, and communication skills- Proficiency in financial management, budgeting and analysis- Knowledge of healthcare regulations, compliance requirements and quality improvement initiatives- Ability to prioritize tasks, handle multiple responsibilities and adapt to changing priorities.