Key Accountabilities: Acts as a primary point of contact for customer issues and outages, focusing on first contact resolution Provides technical support to engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex software Works collaboratively with engineering and customer facing teams to effectively triage customer issues, and provide updates on resolutionRepresents voice of the customer to product and engineering teams, and acts as a customer advocate during development and launch of new products and product enhancements; Reports design, reliability and maintenance problems or bugs to design engineering/software engineeringContributes to teamwork and the development of a positive work cultureRequired Education and Experience: Knowledge of the healthcare and health insurance market required 3-5 years of experience with EDI transaction sets 837, 835, 834, and 278 3-5 years of experience with flat files Exposure to consuming and interacting with restful APIs preferredExperience with JSON strongly preferred Prior experience working with cloud-based products, in one of the major cloud providers (AWS, Azure, Google Cloud) Working knowledge of SQL and noSQL database technologies, and other cloud-based storage productsFamiliarity with Splunk, or other log aggregation productsExperience with support tools and issue tracking/communication software (e.g. Support Bench, Atlassian Confluence, Jira preferred) Strong customer service orientation, motivated to positively resolve customer issues Able to prioritize and advocate for resolution while balancing against multiple customers and product deliverables Ability to take ownership, work with tight timelines, and manage various tasks simultaneously BS in Computer Science or Information Technology or related degree desiredPlease use the below link for job application and quicker response.https://lifelancer.com/jobs/view/226e1acc046a47711e189591bdf23d81