About the role

The primary purpose of this role is to provide a high level of administration support and customer service for the rural hospital.

Some of the key responsibilities of the role are:

• Respond to general client enquiries via phone, email and in person. Assist staff and clients in the work unit as requested.
• Register patient data onto relevant electronic databases and ensure patient data is updated in a timely and accurate manner.
• Actively support the use of telecommunication technologies for the purpose of providing health care services across geographic, social and cultural barriers.
• Ensure prospective patients have been placed on a respective waiting list, booked within the time frame indicated, and maintain this list by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations
• Utilise information to track the movement of patient charts, health fund details, and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and work instructions.
• Book in, book out, cancel and/or rebook outpatients and clinics on ESM.
• Perform reporting functions including bulk billing of patients according to treatment, item numbers and the Medicare schedule of benefits.

About you

Our ideal candidate will be someone who can demonstrate the following:

• Experience and demonstrated achievement in similar roles.
• Well-developed interpersonal, negotiation, problem solving, oral and written communication skills.
• Ability to prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Ability in the use of Microsoft Office programs and the ability to acquire knowledge of relevant software packages (e.g. ieMR, Medi Records, ESM, HBCIS).

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16(PDF) ( https://www.health.qld.gov.au/__data/assets/pdf_file/0009/150120/hed-0116.pdf )

About West Moreton Health

 West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community –  Follow this link ( https://www.westmoreton.health.qld.gov.au/futurefocus ) 

Benefits

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75 % employer contribution to superannuation
• Professional development
• Salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice )
• Wellness programs
• Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.