About us: 

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services. Our values were developed by our staff, patients, and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.

About you: 

You have extensive experience and knowledge of general office and reception duties, preferably within a Health Care environment, including the ability to coordinate bookings (clinical appointments, waiting list management, scheduling, and meeting outcome targets) and to ensure the delivery of a high quality of data accuracy in a changing environment, ability to interpret billing processes in a multidisciplinary service and experience in, or the ability to rapidly acquire, medical terminology and the typing of clinical documentation, preferably audio dictation.

Your opportunity: 

To manage patient referrals, clinic appointments, Cardiac Catheter Laboratory admissions and electronic waiting lists in accordance with Queensland Health Policies while maintaining a high level of customer service, demonstrating empathy, patience and understanding. To provide, develop and maintain an efficient, effective, and confidential administrative and clerical support service to the Cardiology Team.

Your role: 

• The administrative Cardiology Team functions in a team environment of administrative officers and reports through the Administration Team Leaders to the Manager, Administration and Business Systems Improvement (MASBI and the Director of Integrated Medicine, Child, and Youth Services.
• Operate with a high level of autonomy to achieve work targets with limited supervision and contribute to the team goals in a changing environment.
• Exercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken and ensuring work is completed within designated timeframes.
• Build relationships with customers, using strong communication and negotiation skills to understand customers' needs and to deliver a service that meets their needs and the policy guidelines.
• Respond to enquiries from internal and external clients, researching systems capabilities and determining if customers' requests can be met as well as ensuring confidentiality is maintained as per the Code of Conduct.

As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:

• Generous superannuation
• Salary packaging
• Annual incremental increases
• Career training and development
• Flexible work arrangements
• Wellness programs

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

For more information about this role, please refer to the attached Role Description.

Why choose Cairns?

Choose Cairns for your next career move - YouTube ( https://www.youtube.com/watch?v=l0ShTVsxjVQ&feature=youtu.be )

You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland ( https://www.health.qld.gov.au/cairns_hinterland )