The Service Operations Lead will support the management Incident and Problem Management activities for Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain). The Service Operations Lead reports to the Manager, Corporate Systems Support. The position links closely with other teams within Queensland Health, its suppliers and its clients, to ensure an effective integrated solution is maintained.

About Corporate Enterprise Solutions:

This exciting job opportunity falls under the Corporate Enterprise Solutions branch within the Department of Health and provides solutions and services that support Queensland Health's enterprise corporate applications while also supporting the payroll transactional processes. This application suite includes the largest integrated rostering and payroll solution in the public sector and the finance, business and logistics solution and management environment. 

What we are looking for:

• High level of political astuteness and ability to manage contentious and complex issues with sensitivity, diplomacy and discretion.
• Highly developed interpersonal, written and oral communication skills, including ability to negotiate, advise, influence others and work collaboratively with senior stakeholders including business and technical stakeholders.
• Demonstrated ability to rapidly acquire an understanding of complex enterprise corporate solutions and the ability to use this knowledge to develop audience appropriate communications for stakeholders at the highest levels.
• Demonstrated understanding of the principles of Service Operations and their practical uses in the context of service delivery of complex systems responsible for delivery of a multi-billion-dollar budget.
• Demonstrated ability to work under pressure and prioritise critical activities to achieve the best possible outcome.