The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.

Our purpose is `great care every day'.

The role of Patient Services Officer works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Employment Term - Permanent full-time or part-time - Multiple Opportunities available 

Role requirements:

• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team that provides clinical care, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Have high-level accuracy for data entry. Focus on “getting it right the first time”. Ability to review own work and make relevant amendments, saving rework.
• Possess excellent organisational skills with the ability to prioritise workloads. Have exceptional attention to detail and have the ability to work autonomously.
• Provide a high degree of initiative, decision making ability and negotiating skills required to resolve issues in a busy day to day environment together with reliability in meeting deadlines and commitments.
• Effective consultative, interpersonal, communication and negotiation skills incorporated with integrity, sound judgment and discretion.
• Highly accurate utilisation of Microsoft Office 365 suite and electronic corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Generous remuneration package value up to $94,810 p.a.comprising:

• Salary range of $84,249 to $94,810 p.a. (full-time equivilant) (AO3)
• Salary range of $37.68 to $41.90 p.h. (part-time equivilant) (AO3)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ), shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Role Requirements

• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Why make the change?

Townsville is one of the main gateways to the Great Barrier Reef, with the natural wonders of Magnetic Island a short boat ride away.

The coastal hub of Townsville is an ideal base for exploring the Great Barrier Reef. Townsville is a dynamic neighbourhood with access to a variety of top-notch educational facilities, cutting-edge medical facilities, affordable housing, distinctive retail stores, great events, and a wide range of recreation opportunities.

Unsolicited resumes from recruitment agencies will not be accepted.