About the role

The administration officer is to assist in the facilitation of service delivery both in the hospital and community settings.

The key responsibilities and capabilities of the role are:

• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Utilise information systems to record and update all patient demographic information, Medicare details and referral details (e.g. HBCIS, MediRecords, Smart Referrals, iEMR, ESM). Also, using these systems to track health fund details, admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions. Book in, book out, cancel and or rebook outpatients and clinics on outpatient system.
• Perform reporting functions as appropriate, including bulk billing of patients according to treatment, item numbers and the Medicare schedule of benefits.
• Actively contribute to developing and maintaining a culture where staff are vigilant to risks to themselves, their co-workers, clients or visitors (including health and safety, business and operational risks).
• As required, maintain data and ensure information is accurate.

About you

Our ideal candidate will be someone who can demonstrate the following:

• Ability to work in a team environment and autonomously when required.
• Ability to prioritise and meet deadlines
• Strong communication skills
• Positive and effective costumer services
• Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel
• Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16(PDF) ( https://www.health.qld.gov.au/__data/assets/pdf_file/0009/150120/hed-0116.pdf )

About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community –  Follow this link ( https://www.westmoreton.health.qld.gov.au/futurefocus ) 

Benefits

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75% employer contribution to superannuation
• Professional development
• Salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice )
• Wellness programs
• Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.