Job overview

Are you looking for the next step in your Pharmacy Technician career?

Are you interested in a post that has variety, where you can utilise and enhance your organisational, leadership and management skills? Do you want to be involved in continuous improvement and service re-design? Do you have a passion for pharmacy and patient care?

If this sounds like you, we have a Lead Pharmacy Technician - Dispensary role you may be interested in.

Our dispensary team, offer a patient-centred dispensing service for our busy wards and clinics. As an accuracy checking accredited Pharmacy Technician, you will be responsible for providing a high quality and patient-centred dispensary service to the wards and departments of QEH.

 You will be working with a dynamic team who are always keen to learn and develop new ways of working. You will facilitate the timely supply of inpatient, clinic and discharge medication by co-ordinating workflow and staff and will be responsible for the smooth running of the Dispensary.

By ensuring compliance with our internal, Trust and national policies - you will uphold the high standards of the Pharmacy Department in leading by example and motivating colleagues to develop our dispensary service.

Main duties of the job

You will work with the Lead Pharmacy Technicians for Dispensary and Ward Based Services planning effectively together to ensure that the daily workload is completed in an efficient and timely manner.

You will develop our management of patient safety by ensuring that all errors, near misses and incidents are reviewed and learning is embedded into practice to prevent re-occurrence.

You will play a part in the continuing professional development and overall performance of staff in the dispensary and work with the Operational Services Manager to develop and improve the dispensary service as part of quality or process improvement projects.

As a member of the Lead Pharmacy Technician Team, you will work with the Pharmacy Operations Services Manager and other Lead Technicians to develop the technical pharmacy service in order to continually improve the service to patients and other members of the QEHKL team. You will support other operational areas and services within the pharmacy department particularly during time of other Lead Pharmacy Technician absence.

Working for our organisation

There’s never been a more exciting time to join TeamQEH.  We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs. 

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships. 

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit.  We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.  We love working here and think you will too.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about this role.

Person specification

Qualifications/training and professional development

Essential criteria

• BTEC/NVQ Level 3 in Pharmaceutical Services or equivalent
• Accredited checking Technician for final checking of dispensed medicines

Desirable criteria

• A1 assessor, V1 verifier
• Patient consultation skills training

Experience

Essential criteria

• Previous hospital Pharmacy Technician experience
• Supervision and managerial experience
• Dispensing of Clinical trials
• Team work (inter/intra-departmental)

Skills, abilities, and knowledge

Essential criteria

• Articulate and numerate
• Communication skills – oral and written
• Able to work as part of a team with a flexible approach to duties

Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race ,ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and can demonstrate the behaviours which underpin our core values.