The role:
Supervise staff in the delivery of high-quality ICT support by ensuring standards and procedures are adhered to. This role provides high quality customer service by applying effective organisational and communication skills to negotiate, advise and work collaboratively with others to reach decisions.

Key Responsibilities include:

• Meet enterprise service levels by applying eHealth incident management processes.
• Provide operational support (on-site and remote) to Queensland Health sites as required.
• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1 in the role description attached to this advertisement.
• Meet enterprise service levels by applying eHealth incident management processes.

Are you right for this role?

To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring, and implementation of ICT environments in one or more technical domains. You will be able to identify and resolve ICT related problems within defined service level agreements and understand new and emerging ICT technologies and products as they relate to eHealth Queensland. You will also have experience and knowledge of ServiceNow and ITIL Service Management processes.

Additionally, you will have proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised. You will have the ability to coordinate multiple tasks within agreed timeframes and demonstrate your well-developed oral and written communication skills to enable the creation and maintenance of system documentation, work instructions and technical reports for management.

In return for your skills and experience you will be supported by a skilled and professional team and will have the opportunity to work within our Customer Services Branch which is accountable for customer service excellence delivery on behalf of eHealth Queensland servicing to more than 70,000 employees across 16 Hospital and Health Services and the Department of Health.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and covering letter online today.