Job SummaryThe Clinical Specialist is a full-time position is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Partner is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.Lets Talk About Responsibilities Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products Utilize the Salesforce Service Console to log customer cases Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems Utilize internal resources to assist in the prompt resolution of application and technical issuesContribute to the maintenance and improvement of the knowledge base Escalate calls to higher-level analysts according to defined support processesContribute to the monthly team goalsParticipate in after hour on-call rotationLets Talk About Qualifications, Skills And ExperienceBachelors degree or equivalent experience Excellent customer service skills in a clinical/nursing environment Good problem-solving and prioritization abilities Excellent verbal and written communication skillsComfortable working in US business hoursElectronic Health Record experience is preferred Knowledge of the post-acute healthcare industry is preferredPlease use the below link for job application and quicker response.https://lifelancer.com/jobs/view/1624b2754f47365e40639e70e1d80e42