Title: Trustcall (Alert & Response) Technician - Nights

Contract type: Permanent Full Time

Hours of Work: 36 hours per week

Location: Sale Point, Manchester and within and around the Trafford Borough (Our office in Sale Point, Manchester will be relocating to Old Trafford by June 2024)

Salary: Starting at £26,044 per annum plus anadditional 20% enhancement for weekday night shifts and 50% for weekend night shifts

Closing date for completed applications: 5thMay 2024

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

If you are a caring individual and have a passion for supporting the most vulnerable in society, apply today to join L&Q Living.

L&Q Living currently have an opportunity for a Trustcall (Alert & Response) Technician to join our Trustcall team.

The Trustcall service aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. The team provides, alarm call handling, telecare equipment, CCTV and out of hours repairs call handling.

As a Trustcall (Alert & Response) Technician you will be responsible for:

• Monitoring and responding to emergency calls from vulnerable clients across Trafford
• Providing help and support to customers and signposting them to relevant support services
• Dealing with emergency out of hours repairs calls
• Updating the CRM system
• Monitoring the Trusts CCTV
• Partnership working with agencies such as the Police and Social Services

To be successful in the role, you will have:

• Excellent customer service skills with relevant practical work experience in a customer focused environment
• An awareness of issues and barriers older and vulnerable customers face
• Ability to identify the needs of others and provide support and guidance
• Excellent communication and interpersonal skills with the ability to make people feel at ease
• Full driving license

As a requirement of the role you will be working night shifts (9 hours per shift, 4 days per week) on a rota basis Monday to Sunday (including Bank Holidays).

As the ideal candidate, you will be someone who shares our values:

People- We care about the happiness and wellbeing of our customers and employees

Passion- We approach everything with energy, determination and enthusiasm.

Inclusion- We draw strength from our differences and work collaboratively.

Responsibility- We own problems and deliver effective, lasting solutions.

Impact- We measure what we do by the difference we make.

Why work for L&Q?

• We offer excellent benefits including 25 days annual leave (increasing to 30 days after 5 years continuous service), pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program
• We provide a comprehensive induction and ongoing training and development
• You will have access to our spot bonus scheme for demonstrating how you embed our values. If you go way and beyond, we will reward you with a spot bonus of up to £1000.
• The opportunity to grow your career with us or other departments within our business.

If you are interested in this role and share our values, then apply without delay!

For this post the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found athttp://www.homeoffice.gov.uk/agencies-public-bodies/dbs/

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Qs values can be found on our website and a copy of our behavioural framework can be provided on request.

We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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