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Job Type

Temporary Full Time

1

Organizational Department

Employee Group

Non Union

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

37.5 hours per week, Monday to Friday.

Salary Scale

Job Description

Temporary full time maternity leave coverage for up to 12 months. 

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email  [email protected] . 

To support us on our journey, Sinai Health System is looking for a Program Assistant to support our Ambulatory Programs in the Department of Psychiatry at our Mount Sinai Hospital Campus.

Reporting to the Administrative Manager, the successful candidate will be responsible for coordination and administrative support of clinical activities in the Department. The successful candidate will demonstrate a strong commitment to quality customer service and apply excellent organizational and communication skills to ensure the delivery of ambulatory care within a busy teaching hospital setting.

• Responsible for the day to day administration of outpatient psychiatry services, including the scheduling of appointments, patient registration and frequent interactions with patients both in person and over the phone
• Ongoing review of telephone, faxes, surface mail and email messages including charting and physician notification
• Communicates and shares clinical information to physicians and allied health team members respecting patient confidentiality and privacy, including retrieval of release of information documents, as necessary
• Functions in a front line, patient and staff facing public relations role, providing timely, friendly and informative support to patients, staff and learners
• Coordinates and maintains clinic schedules to support effective functioning of clinic and patient flow
• Provides liaison for logistical preparation of clinical team meetings, teleconferences, video conferences, webinars and other events required within the mandate of an academic health sciences centre
• Collects and collates clinic statistics and demographic data on patients and clinic flow
• Works collaboratively with and provides back up support to other clinical and administrative areas in the Department when required
• Ensures clinical charts are maintained, as required
• Participates in other various administrative duties as assigned

• Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution
• Minimum 5 years recent related experience, preferably in an academic and/or healthcare setting
• Proficiency with Microsoft (Word, Excel, PowerPoint, Access and Outlook)
• Friendly professional customer focused attitude
• Demonstrated ability to work independently in a self-directed manner, meet  concurrent deadlines, organize time and priorities, and manage multiple priorities
• Flexibility in working with an inter-professional team of health professionals and learners located in different physical  environments.
• Strong work ethic accompanied by a positive, client-focused attitude
• Ability to make decisions, exercise good judgment, discretion and initiative in dealing with confidential information and/or in responding to enquiries
• Strong oral and written communication skills
• Demonstrated ability to empathize with patients/clients
• Interest and familiarity in the field of mental health is an asset
• Proven planning, organizational, and coordination skills
• Demonstrated satisfactory work performance and attendance history

4/19/2024

Posting Deadline

5/3/2024

All applications must be submitted by no later than 4:00pm of the posting deadline date. Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. To ensure the safety and wellbeing of all our people and patients, Sinai Health has made it a priority to support everyone in getting vaccinated against COVID-19. Consistent with this, our Staff Immunization & Surveillance Policy was recently updated to include the requirement for full vaccination – currently defined as receiving two doses and serving a 14-day waiting period following the second dose – in order to be able to work at Sinai Health. To be compliant with our updated Policy, you must provide proof of dual COVID-19 vaccination, as indicated on the Prospective Immunization and Surveillance Policy Information Sheet, in order to be eligible for employment at Sinai Health. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess. Sinai Health is a scent sensitive environment, please refrain from wearing or using scented products while visiting or working at any Sinai Health site.