Aged & Disability Support (Community Services & Development)

Full time

Come and join Australia's most innovative and dynamic home health organisation!

Hi there, we're Five Good Friends, and we're a new, modern and fast growing approved home care and registered NDIS service provider. Five Good Friends launched seven years ago. We help our clients live vibrantly in their own homes by wrapping a Care Team around them and their families. Our software gently coordinates in the background so our Care Teams can do their best work and our clients get exceptional outcomes.

Good people using friendly software is how we do care differently and why we're invited back into the homes of our clients (we call them Members) over 20,000 times a month. Today we provide services in Qld, NSW, VIC, and SA.

More and more people are choosing Five Good Friends and we want to help even more. We are looking for exceptional, caring and committed leaders to help us double down on the experience and quality care and services our Members enjoy. We support a broad range of individuals in our community and we want to employ an equally broad range of people across Five Good Friends.

If you believe in our vision of keeping people connected to and engaged with the friends, family, homes and communities they love for as long as they desire, and you believe you can lead our Care Teams to achieve this, we would love to hear from you. Join us by applying to be one of our new Care Team Leaders for Five Good Friends.

About the Role

You will lead a team of Care Specialists, Care Coordinators, and Workforce Coordinators all pulling together for our Members. In these roles you will guide the team to coordinate the assessment, planning and delivery of care and services, to Match and roster our Five Good Friends Helpers (care workers), and most importantly to provide a great outcome-driven experience for our Members.

Your focus will be leading the shared purpose of delivering exceptional care and services every day of the week .

As Australia’s first technology enabled care provider our care software, Lookout, gives you and your teams greater insight into the quality and outcomes of the help and support we provide. Lookout gives you industry leading digital care management tools including remote care monitoring, dynamic care plans (we call them Help Plans), workflow management and digital notebooks to keep families, Helpers and Members informed and in control.

Working with our Members and their loved ones we will measure their progress and experience regularly so you will know when your teams are getting it right, and when we need to do better. You will play an incredibly important role in ensuring no stone is left unturned to set the Care Team up for success.

You'll be an advocate for the use of our software and be able to assist people to use it to their maximum ability. All of this you will do as part of leading a close working Five Good Friends Care Team.

You will do all of this in an environment where as a leader we want you to look for every opportunity to align your team with the needs of our Members and the business performance goals we set. For us they go together and being a strong business allows us to provide better and more responsive care and support.

Here is how we see some of the key elements of the role:

• Lead a culture in the region that is focussed on working together positively to solve challenges and share responsibility for Member outcomes and experience.
• Work with the Care Team Manager and with leaders across the business to ensure all care and support services in the region are person-centred and provided in line with Five Good Friends values, policy, the Aged Care Quality Standards, and business performance targets.
• Undertake ongoing review, supervision, and coaching of Care Specialists, Care Coordinators, and Workforce Coordinators to support high quality and effective practice and operations.
• With the team use key data points to monitor and identify opportunities to be better, so we know we are delivering a great service, experience, and outcomes for our Members.
• Work proactively with team members, the Care Team Manager, and other leaders to ensure the skills and experience required in our Helpers across the region are identified and supported.
• Lead successful roll out of improvement and development activities, and business initiatives across the team.

About you

Keeping people healthy and happy in the homes they love is what lights your fire. You love to learn what will make a difference to the quality of people’s lives. You keep sight of the bigger picture, always working toward it and you can help others see it too. 

You are resourceful and look for the best way to encourage and support people to excel. You believe in the collective ownership of outcomes for our Members. You are reflective and if things go wrong, or miss the mark, you lean in and review this to learn and improve for next time.

You're a great writer and a down-to-earth speaker. You understand the benefit feedback plays in shaping great culture and strive to uphold the values of the company. You love data and you can use it to guide where you and your team need to focus.

You are a leader in health or human services and have the tertiary qualifications to support you. You are values based – you recognise it is not whether a challenge exists, but how we work together to face and overcome it that is most important. 

We strongly encourage candidates of all different backgrounds and identities to apply. Each new person is an opportunity for us to bring a different perspective into the team. We are committed to building an inclusive workplace where you can do your best and most rewarding work. That is why we were just awarded as a Top Ten Best Places to Work 2022 in the health care category.

You'll be working with vulnerable people, so we will require you to complete a National Police Check or have a positive NDIS Worker Screening Check. You must have the right to work in Australia and be up to date.

About our pay and perks

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting. We lean on each other, we look up to each other, and we're kind, honest, and flexible with each other. We like coming to work and working together, but we're also parents, carers, siblings, partners, friends, students, athletes, gardeners, and hobbyists with a life away from work.

• We are prepared to offer a competitive salary package around $125,000 per year plus incentives, plus super, depending on your skills and experience.
• Receive a yearly $500 wellbeing allowance for anything that betters your life away from running shoes, remedial massages, gym memberships and dancing classes.
• Hybrid work offering - have the flexibility to work from home and the office.
• After your second year, you will accumulate an additional day of annual leave each year you are with us. You'll also have the chance to purchase additional annual leave.
• Work in a gorgeous new office in a great South Brisbane location, close to public transport, parking and with active transport facilities.
• Get parental leave benefits – All caregivers eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• Have access to one free Five Good Friends membership plan that covers the Care Management fees. You can use this for a loved one supported by Five Good Friends, worth more than $7000/yr.
• And… after five years of continuous service, you will receive a trip to Okinawa, Japan, the community that inspired the creation of Five Good Friends. Five Good Friends covers the costs of your return economy airfare, five nights in hotel accommodation and airport transfers.

How to apply

Please introduce yourself to our team by applying here along with your CV. Tell us a bit about yourself and imagine our futures together. We'd also love to hear your answers to these questions:

• Why are you considering working here and why now?
• Consider your previous roles and experience.
• What are you are most proud of leading the achievement of?
• How do you work to get the best out of people?
• What are the most important things you have learned in leading people to achieve clear and shared success?

We put a premium on writing, and we promise to give you our undivided attention. We're accepting applications until Tuesday 30 April. We may choose to drop you a line if we hear from you sooner – we are keen to get the right people on board!

If you need a quick chat first contact our Care Team Manager Alicja Majer on 1300 787 581 .

To give you an idea of how we hire, these are the steps the successful candidate will take:

• Send application.
• Have an initial phone chat with Alicja.
• First interview over a video call with Alicja and our Care Team Leaders. 
• Second interview over a video call with our Head of Aged Care and Quality and Alicja.
• Informal offer and referee checks.
• Formal offer and background checks.
• Start on a Thursday as soon as we are good to go!

We're grateful for your time and looking forward to hearing from you.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years of people management experience do you have?

What's your highest level of education?

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