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Student Experience Advisor Apply locations Camperdown Campus time type Full time posted on Posted Yesterday job requisition id 0116409

• Full time, fixed term opportunity ending 28 June 2024
• Great opportunity to join the University Library Team
• Base Salary $77K + 17% superannuation 

About the opportunity

The Student Experience Advisor provides and promotes high quality client-focused services and student engagement programs across Library sites to support students and respond to needs identified through user research.

The role will work with the line manager to develop and deliver student experience programs. Working collaboratively across teams within the Site Services division, this role will support user research activities as well as the development, delivery, and evaluation of new and existing student experience programs utilising design thinking methodologies.

Your key activities will be to:

• provide in-person and virtual customer service in the Library
• coordinate the Student Experience programs within the library to support small and large scale events
• participate in the development and delivery of high-quality client-focused student engagement services
• develop creative and engaging services to support postgraduate, undergraduate and researcher client groups
• maintain and manage digital content related to the student engagement program
• support frontline Library staff to deliver high quality client-focused services.

While the role will be based at the Susan Wakil Health Building Library, the University Library reserves the right to transfer or rotate the location of these positions to any of its Library sites based on workloads, professional development or business needs.

These roles will be regularly rostered across the hours of 8am – 7pm Monday – Friday with opportunity for overtime shifts on weeknights and weekends. Weekend hours are between 9am-5pm.

About you

• evidence of high-level customer service skills and experience
• experience in effectively planning and delivering programs, events, or activities
• experience creating or maintaining web content
• computer skills in a range of word processing, database, spread sheet and web-based software
• experience contributing to a team, focusing on accomplishing team goals, and supporting other team members
• creativity in applying technology to support improvement of existing services and work practices.
• an engaged and can-do attitude are required to be successful in the role.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

EEO statement  

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact the HR Service Centre on +61 2 9351 2000 or Riviera Son, Recruitment Operations by email to 

The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for
this role.

Applications Close

Tuesday 30 April 2024 11:59 PM

About Us

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. 

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