Canada Cloud Pharmacy prides itself on being a trusted source for medications, blending the convenient accessibility of online ordering with the reliability of community pharmacy care. Our customer service team is highly trained in pharmacy practice and our licensed pharmacists provide personalized service and are readily available to answer any healthcare questions our customers might have.

Position Overview:

Canada Cloud Pharmacy is looking for a dedicated Pharmacy Assistant to support our online operations in a customer service representative role. This role combines the reliability of traditional pharmacy services with the efficiency and accessibility of modern technology, offering a unique opportunity to contribute to healthcare delivery in a dynamic, digital environment. Ideal candidates will possess strong organizational skills, basic Rx literacy, pharmacy practice experience proficiency in computer use and digital platforms, and a commitment to providing excellent customer care.

Responsibilities:

• Process and manage online orders for prescription and over-the-counter medications, ensuring all legal requirements are met and customer satisfaction is maintained.
• Utilize advanced online tools for customer management, order tracking, and inventory control.
• Communicate effectively with customers via email, chat, or phone to assist with their orders, clarify prescriptions, and resolve issues.
• Participate in the documentation and uploading of prescriptions using secure online systems.
• Collaborate with pharmacists to create personalized medication plans for customers, tailored to their specific needs and health conditions.

Qualifications:

• At least one year as a pharmacy assistant; experience in online customer service within the healthcare sector is highly preferred.
• Familiarity with digital pharmacy practices and comfortable navigating online pharmacy platforms.
• Excellent interpersonal and communication skills, capable of explaining complex information clearly and empathetically.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• Knowledge of healthcare regulations, including privacy laws and best practices in medication handling.

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week