Hi Potential Co-Worker,My name is Fernanda. I'm the Student Support Manager at GrantMe.We are building the leading education planning platform for a future full of options. GrantMe is securing students' futures, and when students and families feel they have options, the future looks Upgraded to see actual invocation and careers changing, and the marketplace has been crying out for an innovative partner to help navigate the change. Our education platform is a student expert guide that removes uncertainty and creates options.We are one of Canada’s fastest-growing startups, and we have assembled a team of high-performers who are striving to be world-class in everything we do. We are intentional about creating a brand and culture that is consistent all the way through, from company leadership to our students. So GrantMe is a place where people come to do great work and be surrounded by others who develop themselves and want to push themselves. If you want to accelerate your career by 5 years, then GrantMe is the place to do it.We work with a sense of urgency and we like to do great work fast. Being student-centred is the soul of everything we do, we act with integrity because we do what we say and by when, and we strive for perfection in our work through constant kaizen (continuous improvement). If you’re the type of person who enjoys getting so passionate about our customers that you dream about them, then GrantMe is for you.At GrantMe, we see a future full of options for students and you. Class is now in session!The role:

• Respond to student inquiries via email, live chat, calls and text message
• Confirm booked 1-1 sessions
• Cross-functional support about Student Success-related questions
• Update scholarship and school details on the app to ensure that all important information, such as deadline and eligibility criteria, are accurate.
• Add scholarship and school details as needed.
• Provide win-win offers to refund requests; you will be the initial point of contact for refund requests.
• Maintain data integrity
• Execute key initiatives to support the growth of the company
• Stay up to date on our rapid product advancements to communicate opportunities to students.

We’re looking for people who:

• Have 1-2 years of experience in customer service/BPO
• Have worked in a startup, or are entrepreneurial in nature
• Are authentic and want to support students in building their futures,
• Have high energy, a positive attitude and are passionate about helping students
• Are driven, self-motivated, and have a fantastic work ethic
• Are results-oriented: will run through a wall to get stuff done
• Have a keen desire to continually develop and grow their skills and are open to receiving feedback
• Think on their feet and can problem-solve on the fly
• Love getting feedback because you’re hungry to improve
• Possess relentless resourcefulness. You always find a way to get stuff done
• Possess the desire to learn and improve every day
• Are great at navigating new software and learning on the fly
• Are masters of efficiency, are highly organized, and love using technology to get things done quickly
• Are self-starters who thrive in a fast-paced and dynamic environment
• Excellent written and verbal communication skills

Bonus points if you:

• Have been part of an Education Technology Company
• Have worked with a scholarship committee and/or school

We offer:

• Brand new Macbook Air!
• Competitive compensation
• Career growth - skip five years of your career in one year at GrantMe
• An energetic team of professionals who are top in their field

How to Apply:

• Submit a cover letter and resume
• Submit your application through this form

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