Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus to provide optimum patient care and service delivery.  Responsible for providing transcripts of medical dictations in a timely, accurate, efficient and confidential manner for Pathology Queensland State-wide.

Contribute to the Townsville Laboratory team by working co-operatively and communicating effectively with the team and with clients, both internal and external to the laboratory.

Key competencies (role specific criteria)

You will be assessed on your ability to demonstrate the following:

• Demonstrated high level skills, or the ability to rapidly acquire high level skills, in the use of Microsoft Office applications, the laboratory information system (AUSLAB), Winscribe and other enterprise applications including SAP (S4/HANA).
• Demonstrated experience in a range of administrative and support functions in relation to the key responsibilities of this role.
• Ability to understand and respond appropriately to customer expectations / needs within a multidisciplinary team environment.
• High level analytical and problem-solving skills for the effective management of information systems in health settings.
• High level interpersonal and communication skills including negotiation, conciliation and well-developed written skills.
• Awareness of and ability to develop, apply and adhere to organisational policies, procedures, guidelines and Queensland Health core values.

Qualifications, registrations and other requirements

• There are no mandatory qualifications required for appointment to this position.
• While not mandatory, previous experience with medical typing or medical terminology knowledge would be highly regarded.
• Please detail any visa conditions you may have if you are not a permanent resident of Australia.
• We understand that some people may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e. building access, wheelchair access, interpreting services etc.) that may be required.