Patient Service Officer - Respiratory

Queensland Health - More jobs by this advertiser

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.
Our purpose is `great care every day'.

The opportunity 
This role delivers exceptional person-centered customer service to patients, their families and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Generous remuneration package value up to $94,810 p.a.comprising:

  • Salary rates between $37.68-$41.90 p.h. (AO3)
  • Annual leave loading + leave
  • 12.75% employer superannuation contribution
  • Other employment benefits may include: salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ), locality allowances, employee wellness and assistance programs and access to corporate discounts

Employment Term

  • Permanent full-time 

The ideal applicant will be someone who has proven ability and can demonstrate the following:

  • Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
  • High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
  • Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
  • Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
  • Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
  • Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
  • Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description. 

Townsville North Queensland ( https://www.townsvillenorthqueensland.com.au/ )

Unsolicited resumes from recruitment agencies will not be accepted.




24 May 2024
Location: Australia Queensland Townsville region
Salary: As per State Award AUD per year
Work type:
Locum Tenens
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.




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