Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program and a world class team connection portal called ‘Right About You! ’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home.

Right About You! is our new employee communication, recognition, wellbeing, benefits and discounts program. The program connects, recognises and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our caregivers save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. Or, they click on our news stream to connect and keep up to date with their local office team mates or send them a ‘high five’ for something they did well.

As part of Right at Home’s RightPeople , we have ensured that whatever makes our caregivers tick, Right About You! has it covered.

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need, and Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses who provide complex medical support to our clients.

In these trying times, we want to help and support you and your career. We want to provide you with the opportunity to serve a community who needs you right now. Right at Home stands prepared to equip you with the right training and support so you can help our most vulnerable community members, making a real difference to them while growing and thriving as a person. As a Right at Home caregiver, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

Nursing - Aged Care (Healthcare & Medical)

Full time

$85,000 – $110,000 per year

About Us: Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, boasting 49 franchises across Australia and over 600 offices globally. Our Melbourne North office is seeking an experienced and dedicated Care Co-Ordinator to join our dynamic team.

Position: Case Manager -Full Time

Location: Melbourne Northern Suburbs - South Morang

Responsibilities: As a Case Manager HCP , you will play a vital role in providing exceptional care to our clients in the comfort of their homes. Your responsibilities will include, but are not limited to:

• Participate in continuous quality improvement activities.
• Conduct post-discharge follow-up to assess patient progress, address concerns, and prevent readmissions.
• Generate reports on key performance indicators, client outcomes, and other relevant metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for optimization.
• Manage the referral process, including receiving and processing referrals from healthcare professionals or agencies.
• Ensure timely communication and coordination with referring entities.
• Maintain accurate and up-to-date client records, including care plans, assessments, and communication logs.
• Ensure compliance with privacy regulations and organizational policies.
• Collaborate with physicians, nurses, therapists, and other healthcare professionals to optimize patient outcomes.
• Participate in interdisciplinary team meetings to discuss and plan patient care.
• Maintain regular communication with clients and their families to assess satisfaction and address concerns.
• Communicate with care providers to ensure they are well-informed about the clients' needs and preferences.
• Collaborate with healthcare professionals, such as nurses and therapists, to coordinate care plans.
• Training in all CRM systems.
• Professional development and upskilling opportunities.
• Free Employee access to Ausmed training platform to upskill and cover your CPD obligations.
• Rewarding community-based organizational /Rn role.
• Recognition and awards for your contributions.

Discover the Rewarding World of Right at Home - Apply Today!

How to Apply: If you meet the criteria above and are a leader in the health industry with a passion for outstanding care, we want to hear from you! Please apply through Seek or visit our website under Employment Opportunities. Our recruitment team will promptly reach out to organize an immediate in-person interview.
Experience the Right at Home difference – join a team where your efforts are recognized and rewarded!

• Bachelor's degree in Nursing is preferable (However if you are a EN with good exposure in HCP funding we still encourage you to apply)
• Previous experience in care coordination or a related role in the healthcare industry.
• Strong organizational, communication, and interpersonal skills.
• Knowledge of home care regulations and industry best practices.
• Ability to handle and resolve conflicts effectively.
• Proficient in computer applications, including Microsoft Office and care management software.
• CPR and First Aid certification .
• Passion for providing outstanding care to clients.

Preferred Skills

• Clinical Expertise: Proven experience in providing direct client care and ensuring safety.
• Ability : Ability to develop /implement and evaluate organizational and client focused documentation in and system.
• Government Funding HCP /CHSP: Good understanding of the government funding environment for aged care (All levels of Home Care Packages)
• Hospital Discharge: Good understanding of the hospital discharge environment.
• Follow Up/ Liaison : After any interactions with hospitals or health professionals, follow up as needed. This may involve scheduling follow-up appointments, obtaining test results, or clarifying instructions. Having a good understanding of how to liaise with hospitals and health professionals is must
• Health Assessments: Good understanding of health assessments and developing care plans to meet clients' care needs.
• Multitasking and Time Management: Ability to multitask and manage time effectively.
• Communication: Excellent verbal and written communication skills.
• Computer Skills: Intermediate to advanced computer skills, including familiarity with CRM systems.