Apply now Job no: 530039
Work type: Casual
Location: Gold Coast
Categories: Guest Relations, Spa & Fitness

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Spa Therapist , you will play an integral part in delivering the ultimate Spa experience across our 6 treatment rooms including our couple’s space. This multifaceted role requires a team player with a willingness to learn, with prior experience in luxury service, sales, as well as a Beauty and/or Massage experience.

This is a fantastic opportunity where you will take good care of all our guests, providing a world class experience.

A few of your responsibilities: 

• Provide massage and beauty treatments for which you have been trained and are qualified in a consistently thorough manner
• Develop and maintain appropriate and quality relationships with the spa guests
• Accurately update all administration tasks at the end of each day
• Achieve sales targets and contribute to the overall spa team target
• Ensure all treatment rooms and pantries are kept clean and tidy

What we are looking for:

• A Diploma in Beauty Therapy or a nationally recognised qualification in in Remedial Massage
• Previous experience as a Spa Therapist, providing exceptional customer experience
• Flexibility to work over a 7-day roster including weekends
• Ability to drive retail sales within the spa operation
• A friendly & customer service-oriented individual with the ability to work well in a team environment

About you:

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Azure Spa at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.

Advertised: 15 May 2024 E. Australia Standard Time
Applications close: 30 May 2024 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.