Take the next step. Be part of something bigger at Suncorp.

• Permanent opportunity to engage with personal injury stakeholders
• Identify opportunities for process improvement and implement best practices
• Champion a strong rehabilitation, and return-to-work culture within the business
• Brisbane CBD location - office and work from home

Suncorp Group is a leading financial services provider in Australia and New Zealand. We are committed to making a difference for our customers and our communities. Our diverse range of opportunities allows you to explore your aspirations and design a career pathway that aligns with your goals.

We are seeking an experienced Advocacy Lead to join our team on the Queensland CTP Direct Claims Program. This critical role involves managing relationships with healthcare providers, ensuring efficient claims management processes, and driving initiatives to enhance the program’s effectiveness. As part of the leadership team you will display the behaviours to promote a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives.

In this role you will be responsible for providing strategic insight to assist in the development of appropriate strategies to drive an increase in direct claims in Queensland by drawing on your network of healthcare professionals and an understanding of industry best practice. Additionally, this role will require travel to hospitals and allied health providers across Queensland, a focus on relationship management, and a human-centred design approach in creating a gold-standard rehab proposition for CTP Direct Claimants.

You will also be accountable for providing a high level of technical support to ensure consistency, drive proactive claims management strategies and to assist in the development of injury management staff; to overall create a “high performing team” environment.

What you’ll do (not limited to):

• Foster strong relationships with healthcare providers, including doctors, hospitals, and rehabilitation providers
• Collaborate with stakeholders to improve the awareness of the CTP claims management process among medical professionals. Identify ways to improve reach, raise awareness and strengthen bonds between healthcare and insurance to improve outcomes for claimants
• Communicate effectively with doctors and other healthcare providers to ensure seamless claims lodgment and handling
• Regularly visit hospitals and healthcare facilities to build relationships, understand pain points, and identify opportunities for improvement
• Set up and manage the ‘Rapidcare: Road to Recovery Program’ to facilitate smother transition for claimants from hospitals to at-home rehabilitation.

What you will bring:

• Degree in an Allied health related discipline is mandatory
• Minimum 7 years’ experience in an Injury Management role
• Minimum 3 years clinical experience and
• Experience leading a team of people
• Ability to engage external stakeholders
• Prior experience in project and relationship management, preferably within healthcare industry is desirable.

What's in it for you:

• Competitive salary package
• Discounts of up to 25% on our various Insurance, Banking & Superannuation products
• Flexible working environment and arrangements; genuine focus on work-life balance
• Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
• We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).

What you will love about working with us:

Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in banking and insurance to deliver just that – and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Advertised: 14 May 2024 AUS Eastern Standard Time
Applications close: 28 May 2024 AUS Eastern Standard Time

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