About the Role:
As the Administration Officer, you will provide a high level of customer service demonstrating understanding, empathy and patience in a multidisciplinary setting. This position operates with a high degree of independence while maintaining open channels of communication between all staff within the department. Key responsibilities include:

• Assisting and directing visitors to the area as the primary contact on the ward.
• Responding to general reception enquiries on the Nursery by answering all incoming telephone calls and ensure accurate information of transcribing messages.
• Assist with admissions, discharges and transfers across campus and external facilities.
• Conduct patient interviews, verifying information and financial details for admissions and completion of Patient Election Forms.

About You:
You will understand Metro South Health's values and have:

• Excellent verbal and written communication skills, with experience in handling a wide range of enquiries and providing excellent customer service, and the ability to use their empathy and discretion related to sensitive situations
• Well-developed negotiation, conflict resolution and relationship building skills
• Strong problem-solving skills and the ability to prioritise workloads during busy periods
• Capability to work autonomously and within a team-environment, and the ability to adapt quickly to changing priorities

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We're a teaching and research hospital with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career at Logan Hospital, with countless opportunities to learn and grow, no matter your role.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements ( https://www.health.qld.gov.au/employment/conditions/leave ), attractive salary and remuneration packages ( http://www.health.qld.gov.au/employment/conditions/salary/default.asp ), salary packaging ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ) and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values ( https://www.youtube.com/embed/bJ76Hx1dYE0 ) underpin what we care about as a health service, how we treat each other and our commitment to caring for the community. Diversity of ideas, skills, traditions and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply. We are committed to creating a diverse and inclusive workplace for our people and our community.

Logan Hospital:

We're the major health centre for the Logan region – one of the fasted growing regions in Queensland with one of the busiest Emergency Departments in the state.

Our community is one of the most diverse in Australia, with 27 per cent of residents born overseas. This brings a diverse range of patients & an opportunity to make a real difference in the community. We provide a broad range of healthcare services from birth through to end-of-life, including medical, surgical, mental health, maternity, paediatrics and rehabilitation.

With Queensland's largest ever hospital expansion with a total capital investment of more than half a billion dollars underway ( https://metrosouth.health.qld.gov.au/loganexpansion ), you'll have all the benefits of working for a big, metropolitan hospital—while being part of a ‘small town' team that values who you are and what you do.

Logan Hospital, ( https://metrosouth.health.qld.gov.au/logan-hospital/careers ) a place of opportunity to make a difference and grow your career!