About us: 

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services. Our values were developed by our staff, patients, and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.

About you:

You are an administration professional with demonstrated skills and knowledge in the use of computerised information systems, word processing application, data entry, and the ability to acquire knowledge in the digital hospital programs and the ability to support and utilise reporting tools. You have experience and knowledge of general office and administrative skills, preferably within a Health Care environment, including the ability to coordinate bookings (clinical appointments, waiting list management, scheduling, and meeting outcome targets) and to ensure the delivery is of a high quality of data accuracy. You possess high-level written communication skills and interpersonal skills with the ability to consult and negotiate with clients and staff at all levels of the organisation including applying culturally sensitive and appropriate communication skills with Aboriginal and Torres Strait Islander people and can work autonomously and act as an effective member of a multidisciplinary team to deliver high quality services to clients.

Your opportunity: 

Provide, develop, and maintain a high level of administration support to the Paediatric Outreach services for Cairns and rural sites, coordinating across all specialities and the respective health facilities in Cairns and Torres and Cape Health services. This administration role is integral in the organisation and management of appropriate information systems which includes data entry and management, client referrals and appointments, clinics, and general administrative duties. 

Your role: 

• Provide courteous, prompt, and professional service to clients and CHHHS stake holders.
• Maintain the Hospital Based Corporate Information system (HBCIS) patient information system, ieMR and ESM (electronic digital records), MediRecords for bulk billing Medicare, Microsoft office suite of programs including Outlook email and the usage of internet as per policy and Code of Conduct.
• Manage and maintain processing of referrals, sourcing and retrieving patient information, and scheduling appointments of the outreach hubs and outreach services of Torres and Cape HHS within the required time frames indicated in a timely manner with clinician specifications and the CHHHS Administration Procedure Manual. This will include booking appointments, cancellations, rescheduling, and removal from the waitlist in line with clinical specifications and procedures.
• Liaise, manage, and coordinate all referrals for the Outreach hubs to ensure all referrals are updated, contact details are current and clinic lists are provided prior to the visiting service attending.

As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:

• Generous superannuation
• Salary packaging
• Annual incremental increases
• Career training and development
• Flexible work arrangements
• Wellness programs

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

For more information about this role, please refer to the attached Role Description.

Why choose Cairns?

Choose Cairns for your next career move - YouTube ( https://www.youtube.com/watch?v=l0ShTVsxjVQ&feature=youtu.be )

You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland ( https://www.health.qld.gov.au/cairns_hinterland )